Spinbet Customer Support
Spinbet provides customer support to players in New Zealand through multiple contact channels. The support team operates around the clock, covering account queries, technical issues, bonus questions, and responsible gambling assistance. All support is available in English.
Available Support Channels
Spinbet offers two direct contact methods for players who require assistance. The table below outlines each channel and its availability.
|
Channel |
Contact Details |
Availability |
|---|---|---|
|
Live Chat |
Accessible via the Spinbet website |
24/7, 365 days per year |
|
|
Response within standard business hours |
|
|
General Enquiries |
Accessible through account settings |
Varies by query type |
Contact Support
Players can reach the Spinbet support team by following these steps:
- Log in to your Spinbet account.
- Locate the live chat icon on the website.
- Click the icon to open a chat window.
- Type your query and wait for an agent to respond.
- For non-urgent matters, navigate to the support section of the Spinbet website to send an email with a description of your issue.
- Include your account username and any relevant details to help the team respond accurately.
Responsible Gambling Assistance
Spinbet provides a range of self-management tools for players who wish to manage their activity. These tools include deposit limits, session timers, cooling-off periods, and self-exclusion options. Players can access these features directly within their account settings.
For additional support, Spinbet directs players to independent organisations including Gamblers Anonymous, GamCare, Gambling Therapy, and BeGambleAware.
FAQ
Spinbet offers live chat and email [email protected]. Live chat is available 24 hours a day, 7 days a week throughout the year.
Live chat operates 24/7, 365 days per year, including public holidays.
Customer support at Spinbet is available in English.
Responsible gambling tools, including deposit limits, session timers, and self-exclusion, are accessible through the player account settings area.
Spinbet provides links to organisations including Gamblers Anonymous, GamCare, Gambling Therapy, and BeGambleAware for players seeking independent guidance.
Email response times are not publicly specified. For urgent matters, live chat is recommended as it provides direct real-time access to the support team.
